Glen Burnie Branch is Temporarily Drive-Through Only
Until further notice, our Glen Burnie Branch, located at 101 Crain Hwy SE, will be drive-through only. All other branch lobbies remain open. We apologize for any inconvenience you may experience.
Our Branch Lobbies are Now Open
All BofGB branch lobbies re-opened on Tuesday, February 22nd. We are eager to welcome you back! Keeping our customers, employees, and community members safe and healthy remains a top priority.
Masks and Face Coverings
The Bank of Glen Burnie no longer requires employees and customers to wear masks in our branches and bank offices. However, we encourage customers to wear a mask if they prefer to do so. Those who are sick or experiencing any type of COVID-19 symptoms, should not enter the branch or any bank building or facility.
We will continue to take crucial steps to protect employees and customers by following enhanced cleaning protocols, maintaining social distancing, limiting lobby occupancy, and all other safety measures currently in place as detailed below.
Upon arrival, you will be greeted by a Bank of Glen Burnie representative. Prior to entering the lobby, you will be required to briefly remove your mask (if wearing one) and show identification so that Bank staff may properly identify you. After this ID check, you may resume wearing a mask if you prefer to do so.
All customers must maintain social distancing (6-feet apart) while in branch lobbies. Floors will be marked to guide customers and ensure proper social distancing. Transparent plexiglass shields have also been installed on all platform desks to limit exposure.
Limited Lobby Occupancy
Branch lobby occupancy will be monitored, and Bank staff will limit the number of people allowed in the lobby at one time to three (3) customers. If the branch is at its occupancy limit, you will be asked to wait outside until a spot is available. Please ring the bell if you do not see someone at the door.
Enhanced Cleaning and Sanitization
Enhanced cleaning practices are in place in all branches. Hand sanitizer and disinfecting wipes are available in all branch locations. Branch lobbies are cleaned daily prior to opening and door handles and countertops will be cleaned after each customer. To further reduce the risk of exposure, we have temporarily removed many of the lobby items you are used to seeing. These items include refreshments, pens, candy, lollipops, and forms. Restrooms will not be available for customer use.
We will ensure that customer information is properly logged in the event contact tracing becomes necessary.
For continued safety and for your convenience, we encourage you to use alternative banking channels whenever possible and visit our lobby in person ONLY when absolutely necessary. We can provide the same level of outstanding community banking service you expect through a variety of channels including online and mobile banking, branch drive-thru windows, ATM networks, telephone banking, and our night depository.
Customers experiencing any type of COVID-19 symptoms or those who have been in direct contact with someone experiencing symptoms, should use alternative banking channels and should not enter our branch lobbies.
Together we have adjusted to a new way of banking and interacting during the past few months. We appreciate your patience and understanding as we work together to meet your financial needs during these uncertain times. We assure you that we are taking all steps necessary to protect the health and well-being of our employees, customers, and our community.
Thank you for your understanding as we work to keep our community safe and healthy while also maintaining essential access to critical financial services. We will continue to monitor the situation and may adjust access as warranted.