All Bank of Glen Burnie Branch Lobbies to Re-Open on July 1
We know you are eager for our branch lobbies to re-open. We are too! As much as we’d like to give you a hug and a handshake, keeping our employees, customers and community members safe and healthy is our top priority as we move forward with plans to re-open.
We have been busy getting our branches ready to welcome you back. When you visit us again you will notice a few changes to our branch lobbies.
Face Masks and Coverings
Masks or other face coverings will be required for anyone entering our buildings for the safety of both employees and customers. All Bank of Glen Burnie employees will also be required to wear a face mask or face covering at all times. Upon arrival, you will be greeted by a Bank of Glen Burnie representative. Prior to entering the lobby, you will be required to briefly remove your mask and show identification so that Bank staff may properly identify you. After this ID check, you will be asked to resume wearing a mask. If you are unable or unwilling to wear a mask, we will require you to use our drive-thru window.
All customers must maintain social distancing (6-feet apart) while in branch lobbies. Floors will be marked to guide customers and ensure proper social distancing. Transparent plexiglass shields have also been installed on all platform desks to limit exposure.
Limited Lobby Occupancy
Branch lobby occupancy will be monitored, and Bank staff will limit the number of people allowed in the lobby at one time to three (3) customers. If the branch is at its occupancy limit, you will be asked to wait outside until a spot is available.
Enhanced Cleaning and Sanitization
Enhanced cleaning practices are in place in all branches. Hand sanitizer and disinfecting wipes are available in all branch locations. Branch lobbies are cleaned daily prior to opening and door handles and counter tops will be cleaned after each customer. To further reduce the risk of exposure, we have temporarily removed many of the lobby items you are used to seeing. These items include refreshments, pens, candy, lollipops and forms. Restrooms will not be available for customer use.
We continue to monitor the COVID-19 pandemic as we move cautiously toward re-opening our branches. We are constantly monitoring and evaluating new information and our re-opening date may change in response to new information and/or guidance from local, state and national officials.
For continued safety and for your convenience, we encourage you to use alternative banking channels whenever possible and visit our lobby in-person ONLY when absolutely necessary. We can provide the same level of outstanding community banking service you expect through a variety of channels including online and mobile banking, branch drive-thru windows, ATM networks, telephone banking and our night depository.
Customers experiencing any type of COVID-19 symptoms or those who have be in direct contact with someone experiencing symptoms, should use alternative banking channels and should not enter our branch lobbies.
Together we have adjusted to a new way of banking and interacting during the past few months. We appreciate your patience and understanding as we work together to meet your financial needs during these uncertain times. We assure you that we are taking all steps necessary to protect the health and well-being of our employees, customers and our community.
BofGB to Implement Digital Portal to Submit PPP Loan Forgiveness Applications
The Small Business Administration (SBA) has released the Paycheck Protection Program (PPP) loan forgiveness application. The Bank of Glen Burnie is currently developing a secure, digital portal that customers will use to apply for PPP loan forgiveness. This portal will streamline the process our PPP loan customers will follow to complete and submit the loan forgiveness application electronically. The loan forgiveness application in the portal will be pre-filled with information from PPP loan applications, reducing the time required to complete the application.
We anticipate the portal will be available to customers by early June, prior to the time PPP loans become eligible for forgiveness. All PPP loan customers will receive an email notification (to the email address provided with the loan application) when the portal is available which will provide the portal link and access instructions. Information about the portal, the link, and access instructions will also be posted to our website once they are available.
Please use our website as a resource for the most up-to-date information about the PPP loan forgiveness process.
Learn More About the CARES Act at treasury.gov.cares
Learn More About the Small Business Paycheck Protection Program
Important Information Regarding Changes to Lobby Access Effective 3/19/2020
We are committed to servicing our customers safely and effectively. As a result of COVID-19, businesses across the U.S. are modifying operations in an effort to continue to safely serve customers while also adhering to guidance offered by the CDC and various local, state and federal health officials to practice social distancing in public places. Public health officials have stressed that limiting human interaction in the early weeks of the COVID-19 outbreak is crucial to slowing the spread. Banks nationwide are taking proactive steps to protect employees and customers by making the difficult decision to close branch lobbies as part of efforts to reduce the spread of COVID-19.
Effective Thursday, March 19, 2020, The Bank of Glen Burnie will begin temporarily servicing customers via the drive-up window to support this public health effort. The Bank of Glen Burnie will close our lobbies in all branches and they will remain closed until further notice. We will offer lobby service by appointment only for customers who require Safe Deposit Box access or assistance that requires an “in-person” visit.
Our hours of operation will remain unchanged. We encourage you to take advantage of Online and Mobile Banking, ATMs, telephone banking and night-depository services. These options are available to customers as an alternative means of conducting transactions 24 hours a day, 7 days a week.
Please use the following telephone number to schedule a lobby appointment:
Glen Burnie – 410-768-8852
Odenton – 410-674-2200
Riviera Beach – 410-437-2070
Crownsville – 410-923-2200
Severn – 410-551-2100
New Cut – 410-766-5343
Linthicum – 410-487-8500
Severna Park – 410-544-0270
We believe these are the appropriate precautionary steps to maintain essential access to critical financial services, while at the same time helping prevent the spread of the virus. Doing so, supports the well-being of our customers, employees and our community. We will continue to monitor the situation and may adjust access as warranted.
Thank you for your understanding as we work together to do our part to help slow the spread of COVID-19 in our community.
A Message to our Customers About COVID-19